HBO max renewal loop

[Denisemac]

I seem to be stuck in some sort of renewal loop for HBO max and it has been stuck at renewal processing for about 2 months now meaning we can't access any content on that.  We did phone an advisor and they advised they had sorted it but it only resolved discovery plus which was having a similar issue (after being passed to several different departments) but  hbo max is still in limbo. Has anyone else had this? 

[Coley-W95]

Hi there @Denisemac, welcome to the Community Forum. Sorry to see that you're stuck in a renewal loop for HBO Max. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141