Hi,
Just come on here to vent a little really not expecting this to get resolved if I'm honest.
I originally activated the basic with ads plan when it first launched and it was fine for the most part some odd glitches but it is still a new service so i was prepared to put up with that. I then decided to upgrade to the Standard plan, again this worked briefly.
However i had a payment issue and since then on my sky it has said it's "activating" or something like that.
When I log in on sky glass or the app on a device it recognises that the account exists but says I have no subscription. I have tried both upgrade and downgrade options both on the mysky app and the website and it keeps failing to sort.
I have had 3 separate chats with the standard support you get on my sky and 3 with hbo max support and none have resolved it and both teams keep passing me back to the other too resolve it's very frustrating.
As I say more a vent post as it seems neither support team seems to know how to resolve this, to me it seems like either removing the link from my email or adding the free basic with ads back to my subscription would be the way forward but have suggested this and not really been told if this has been tried (if it's possible)
