Graham Wilson

[Graham73]

You sent me an email to tell me that you were about to begin to charge me for the router that you didn't receive back after you sent me a replacement but nobody told me I had to return the old one so why are you charging me for something I didn't know I had to return this was your fault not mine and I don't see why I should be paying for your  mistake 

If you want to start blaming me for your mistakes then you can  cancel my account completely I'm.not paying for your mistakes 

[Daniel0210]

@Graham73 

If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Was this a router that was replaced as it won't receive security updates by the end of 2025?

Which router was replaced? 

[Mark39]

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@Graham73 wrote:

You sent me an email to tell me that you were about to begin to charge me for the router that you didn't receive back after you sent me a replacement but nobody told me I had to return the old one so why are you charging me for something I didn't know I had to return this was your fault not mine and I don't see why I should be paying for your  mistake 

If you want to start blaming me for your mistakes then you can  cancel my account completely I'm.not paying for your mistakes 

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If you want to cancel, you'll need to call and give the notice required.

[Invisiblename]

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@Graham73 wrote:

You sent me an email to tell me that you were about to begin to charge me for the router that you didn't receive back after you sent me a replacement but nobody told me I had to return the old one so why are you charging me for something I didn't know I had to return this was your fault not mine and I don't see why I should be paying for your  mistake 

If you want to start blaming me for your mistakes then you can  cancel my account completely I'm.not paying for your mistakes 

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I'm afraid you won't win that argument; return of equipment is clearly identified in your T&Cs which you will have acknowledged your read.

[MightyQuinn]

Hi @Graham73   Unfortunately, most of us are at fault and make the mistake of not reading the contract terms and conditions. It clearly states that some equipment is on loan and must be returned. Even paying the non-return fee does not transfer ownership and Sky can still insist that it is returned.