Gill110

[Gill110]

I no longer am a Sky customer but have credit on mu account.  How are Sky going to refund that back as on the bill it says it goes towards thd next bill.

[Daniel0210]

@Gill110 
Refunds after cancelling a subscription should take about 6 weeks from your last day of connection however posts on here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️the credit is currently showing on your Sky account and,
▪️the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.