Gigafast Offer not as advertised
Last month I accepted this offer to upgrade to Sky Gigafast Broadband.
When I have been billed, I have been charged for Sky Talk evenings and weekends plus Sky WiFi Max. When I have contacted Sky, they deny that this is included with this package, despite me giving them the above a evidence. The order was completed online with 1 click to upgrade, so no details were ever given.
Has anyone else had this issue or has anyone else got this package, with the included services?
The reason that I upgraded was because with these included, I would be paying less than my current package for a better package. That is now not the case with my bill being increased significantly.
@Mascot wrote:Last month I accepted this offer to upgrade to Sky Gigafast Broadband.
When I have been billed, I have been charged for Sky Talk evenings and weekends plus Sky WiFi Max. When I have contacted Sky, they deny that this is included with this package, despite me giving them the above a evidence. The order was completed online with 1 click to upgrade, so no details were ever given.
Has anyone else had this issue or has anyone else got this package, with the included services?
The reason that I upgraded was because with these included, I would be paying less than my current package for a better package. That is now not the case with my bill being increased significantly.
I might be being cynical, but it says "includes...", it doesn't specify "at no extra charge"!
The screenshot you've shared doesn't appear to show a price at all, so it's difficult to know whether you've been overcharged or not.
@Sharcuk wrote:
@Mascot wrote:Last month I accepted this offer to upgrade to Sky Gigafast Broadband.
When I have been billed, I have been charged for Sky Talk evenings and weekends plus Sky WiFi Max. When I have contacted Sky, they deny that this is included with this package, despite me giving them the above a evidence. The order was completed online with 1 click to upgrade, so no details were ever given.
Has anyone else had this issue or has anyone else got this package, with the included services?
The reason that I upgraded was because with these included, I would be paying less than my current package for a better package. That is now not the case with my bill being increased significantly.
I might be being cynical, but it says "includes...", it doesn't specify "at no extra charge"!
The screenshot you've shared doesn't appear to show a price at all, so it's difficult to know whether you've been overcharged or not.
Yes, that stood out for me as well, very selective screenshots and if that's all they've got then the complaint would go nowhere I'm afraid.
Checked on mine but the only 'offer' is to upgrade from my £25 500Mbps service to 1Gb for £49 with my Sky Pay as you Talk package.
@Mascot wrote:Last month I accepted this offer to upgrade to Sky Gigafast Broadband.
When I have been billed, I have been charged for Sky Talk evenings and weekends plus Sky WiFi Max. When I have contacted Sky, they deny that this is included with this package, despite me giving them the above a evidence. The order was completed online with 1 click to upgrade, so no details were ever given.
Has anyone else had this issue or has anyone else got this package, with the included services?
The reason that I upgraded was because with these included, I would be paying less than my current package for a better package. That is now not the case with my bill being increased significantly.
I already see from your screen shot it shows sky talk is included in your package. From what I understand Sky talk is normally included in a Sky broadband subscriptions, in fact from I have read on this forum previously you can not have Sky Broadband with out having phone service I.e Sky talk also included,. But it not usually included with out extra charge in as much you don't get free calls, you have to pay for calls made though the service but ther no actual subscription charge for Sky talk. However I gather if you not realy going to use this service there should been a option to just have "pay as you go" rather than having a calling plan like they have given you. In fact when you signed up for your broadband if did it on line, (there is a screen offering various calling packages., if you don't tick any of them , you automatically get pay as you go.)Therefore if you don't make any calls you don't pay any extra. Therefore I suggest you get in touch with Sky and ask them to change your Sky talk plan to "pay as you go" As far WiFi max there a box to tick if want that as well, if did not want that it should not been ticked. If you don't want WiFi max I again contact Sky to get removed When you go to the final screen to complete your order if gives a summary of what in your package, did check that before you clicked to come late your order?
