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Discussion topic: Getting to speak to someone

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Avatar for Paula1824
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This message was authored by: Paula1824

Message posted on ‎08 Jul 2026 07:10 PM

Getting to speak to someone

How the hell do you get to speak to someone to downgrade a package!!

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎08 Jul 2026 07:13 PM

Re: Getting to speak to someone

Posted by a Superuser, not a Sky employee. Find out more

You phone them 🙂 ☎️

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )
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This message was authored by: Paula1824

Message posted on ‎08 Jul 2026 07:15 PM

Re: Getting to speak to someone

Not helpful when I'm already fuming as been trying for nearly an hour! 

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This message was authored by: caesarome

Message posted on ‎08 Jul 2026 07:21 PM

Re: Getting to speak to someone

Posted by a Superuser, not a Sky employee. Find out more

@Paula1824 

There are a few ways to contact Sky about this including using a messaging service as you can see via the Contact Us button under Downgrade here:

 

https://www.sky.com/help/articles/change-your-package-2

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