Getting refund

[ironjono]

I switched from Sky+ to Sky Stream back in March but I still have a credit balance of £95.89 on my Sky+ Account. How do I get this either refunded or transfered to my Sky Stream account? Thanks

[Daniel0210]

@ironjono 

It can't be transferred to your Stream account.

We can potentially help you get it refunded within 3-5 working days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that. 

Before we can escalate it to Sky we need confirmation that the payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[caesarome]

@ironjono 

We can escalate your post to Sky's messaging team on here who should be able to help if you want ?

[ironjono]

Yes please escalate it. My payment method was by Direct Debit and it's still a live bank account. Thanks

[caesarome]

@ironjono 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[ItWasAllMichele]

Thanks for escalating this @caesarome  We’ve sent an invite to chat to @ironjono 

Please be aware conversations automatically close if there is no response within 48 hours.