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Discussion topic: Free Disney plus

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This message was authored by: Marypoppins3

Free Disney plus

I have now got Disney + included in my monthly subscription and need to activate it, but when I try to it charges me for it? 

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This message was authored by: PandJ2020

Re: Free Disney plus

Posted by a Superuser, not a Sky employee. Find out more

@Marypoppins3 wrote:

I have now got Disney + included in my monthly subscription and need to activate it, but when I try to it charges me for it? 


Only the lowest tier ('with ads') is included.  Any higher tier is chargeable at the difference.

 

https://www.sky.com/help/articles/disney-plus-faqs

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: DaveDrizen

Re: Free Disney plus


@Marypoppins3 wrote:

I have now got Disney + included in my monthly subscription and need to activate it, but when I try to it charges me for it? 


Did you have Disney plus before may be direct from Disney  if so and you had a higher tier other than basic with ads when you try activate  on your Sky box as it only the billing that transfers to Sky,  what tier you had before stays the same so if you had a higher tier  after the initial activation you will be taken to  payment screen to give payment details in the way of credit or debit card.. if you have no present Disney + subscription now  either go on the my Sky app or log in to your account on the Sky.com web site and go to Your products and select "manage" then  under "App subscriptions" find  Disne+ and click on " change plan" or " select a tier" and  then select " standard with Ads" and click on the Blue bar at bottom that might say "Buy standard with ads". Don't worry you are not going to be charged any thing  As you are not having a higher tier  in might not say "buy' but click on it any way after that it might take you to continue your Disney + activation or you might have do that in the Disney + app,  but just follow the instructions,

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