Financial issues

[Daniellet478]

Hi, my broadband/TV account has been suspended due to a missed payment. I’ve had temporary financial difficulties this month, but the balance will be paid in full on the 26th.

I rely on my broadband for work, so I wanted to ask if you’d be able to temporarily reconnect or keep the broadband active until then. I’d really appreciate any help you can offer. Thank you.

[Daniel0210]

@Daniellet478 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Sky won’t reinstate restricted services until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are automatically applied and can’t be overridden by agents even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/