Fed up

[Meerkat22]

Keep getting messages to send back old skyQ box or will be charged when it was sent weeks ago using their labels and packaging 

[Daniel0210]

@Meerkat22 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Meerkat22]

Unfortunately my daughter posted for me and has lost the receipt 

[caesarome]

After sending the equipment back @Meerkat22 did Sky email you thanks you for doing this ?

[Meerkat22]

I didn't get anything back from them after posting. Just keep getting notifications to send it back 

[caesarome]

@Meerkat22 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Meerkat22.

[Meerkat22]

@caesarome @Thank you for your help. All sorted now. Have a Happy Christmas 🎄