False promises by sales

[Fozz]

Has anyone else come across the issues I have faced? New customer here and what a shambles. 
placed my order over the phone had agreed a price & everything was good. Until I had order confirmation and it was £7 over what was quoted for the deal. 
called up and kept being told it will get adjusted when the service goes live but I was adamant, that this needed to be looked at. Was told the call would be listened to. Anyway a week later I get a call. Surprise the call didn't get recorded! After several calls the manager agreed to put a credit on the account to cover that difference. 
Install takes place today, the engineer without my consent signs me up to sky cinema and sports! Expensive. Tells me it's a 4 weeks free trial and leaves. After he leaves I check the account and I'm in contract and being billed for the first month so I immediately call to cancel sports and cinema and demand the first month refund to which it gets refused. Absolute shambles. Has anyone gone through this awful customer services. 

[DaveDrizen]

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@Fozz wrote:

Has anyone else come across the issues I have faced? New customer here and what a shambles. 
placed my order over the phone had agreed a price & everything was good. Until I had order confirmation and it was £7 over what was quoted for the deal. 
called up and kept being told it will get adjusted when the service goes live but I was adamant, that this needed to be looked at. Was told the call would be listened to. Anyway a week later I get a call. Surprise the call didn't get recorded! After several calls the manager agreed to put a credit on the account to cover that difference. 
Install takes place today, the engineer without my consent signs me up to sky cinema and sports! Expensive. Tells me it's a 4 weeks free trial and leaves. After he leaves I check the account and I'm in contract and being billed for the first month so I immediately call to cancel sports and cinema and demand the first month refund to which it gets refused. Absolute shambles. Has anyone gone through this awful customer services. 

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If you changed you contact today and it's part of a new contract you have 30 days cooling off period to change you mind therefore get back on the phone and tell them.

[Fozz]

I didn't change my contract. It's a new install, new contract today. 
the engineer added cinema and sports on after he finished and I got the email with what I'm being billed they must get commision. 

[DaveDrizen]

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@Fozz wrote:

I didn't change my contract. It's a new install, new contract today. 
the engineer added cinema and sports on after he finished and I got the email with what I'm being billed they must get commision. 

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He therefore change your contract by adding these items did put on minimum  terms or rolling monthly minimum term nor y comes with a discount. However as you contract has been changed I be leave it still libel to 30 day cooling off period specially as it was done in your home that is not only what Sky normally do but it  also I be leave it a right under consumer law  .I think you should get onto Sky and say you have changed  your mind