False information on sale of sky

[Skylmissue]

When I signed up to sky I told the sales representative that I was in a contract with talk talk and he assured me that you would contact them to clear the account to start up with you. This has not happened and now defaulted affecting my credit score and increasing debt to them.. they advised that they have not been advised of the account closure so the sales rep in Bury millgate centre misadvised me and left me in default by false information to convince me to switch. I am extremely unhappy with this service and it has left me in financial difficulty and false advertising on sky's behalf. I wish for this to be rectified as it is illegal to mislead someone to convince me to switch supplier on the assurance talk talk would be notified and account cleared..i would not have agreed if I knew this was not the case.

[caesarome]

@Skylmissue 

As we are customers here all you can do is to put in a complaint by filling in the form on this page:

https://www.sky.com/help/articles/how-to-make-a-complaint

Sky would tell Talk Talk you are leaving when transferring over your Talk and Broadband they are not responsible for anything to do with your account with them as that is your responsibility.

[Mark39]

@Skylmissue when you sign up with Sky broadband, Sky do indeed contact Talk Talk to let them know you're switching and to cancel your service.

Sky can't, however, settle your bill with Talk Talk - that's for you to do. Sky don't know what you owe and Talk Talk can't tell them, for privacy reasons.

If you believe you were given the wrong information, do raise a complaint. However I suspect it will end up as your word against the store adviser's, unfortunately. 

[PandJ2020]

As noted above - you must settle any debts (including any early termination charges) with TalkTalk and provide evidence to Sky for which they then credit your Sky account.

The switch credit is quite specific: https://www.sky.com/help/articles/switching-credit-offer

Sky can usually perform a 'line-takeover' which notifies TT of your intentions but it doesn't change the billing contract you have with TT.

[Skylmissue]

Yes but that was not told to me at the time of sale they said they deal with it all to save the hassle. If I had been told what you are saying I would have done that wouldn't l. 

[Daniel0210]

@Skylmissue 

As already advised put in a complaint but as this was a verbal exchange between you and a rep in a shopping centre it will be your word against his/hers.