Failed to refund

[Morris81]

I make manuel payments via the app, made the payment last  Monday for £173 the amount showing on the app. Later that evening they took another payment of £181.80, the mobile department were closed so I called them on the Tuesday to be told they would refund it by ladt Friday. Todate still no refund. Spoke to 9 different agents today who were just passing me around , to find out the refund wasn't processed as they don't offer refunds?! Telling me I have to accept it as a credit. 

[caesarome]

@Morris81 

If you now see a credit on your account then it is this that can be refunded so help can be arranged for you tomorrow if you do see a credit so do you see this ?

Going forward you do not need to make manual payments unless your service has been restricted due a bill not being paid.