F

[Glenn57]

Oh and additionally I will be invoicing you for :-

1, engineer failings… on moving home you advised a disconnection of old property and a ‘go live’ date at my new property. You sent an open reach engineer who done a cross connection to a different property so I was not connected!!! You then sent your own sky engineer out who replaced router, changed master sockets and done tests and could not get it working, 

Then a 3rd engineer visit ( all requiring days off work) came from open reach and finally sorted it out..

Your very own sky engineer in November sat in my house and said what a joke apologised and told me to file a complaint so we did it together on his phone with sky customer services… he advised time off line equates to just under £10 per day and I was off 2-3 weeks.

When I was finally connected I spoke with your managers to sort the incorrect bills out and was promised call backs. None have happened… I’ve been disconnected and reconnected numerous times as you keep cutting me off due to an outstanding bill which you’ve admitted yourselves is wrong!!!

In December your advisor apologised for everything and stated the bill is being sorted and adjusted and compensation  complaints still being assessed for loss of earnings as I can’t work without internet as work remotely!! 

I was put into a new 24 month contact in December by your phone colleague as apparently it was necessary so was the mess up on the account…

However I was cut off AGAIN on Friday last week due to this bill error still not being sorted 10 weeks later. I rang up and the guy said he’d log a complaint??? I queried this as I’d have a complaint in November which still hasn’t been looked at so I will go to ACAS and the ombudsman…

He said he didn’t have the authority to reinstate my services and went to speak to a manager telling me I need to wait 4 days for a manager to call me back and in the meantime can’t reinstate my internet so there’s another 4 days I can’t work minimum this week and another week offline…

So in a nutshell my services are suspended due to an outstanding balance which you’ve admitted yourselves admit is wrong yet actually…. Sky owes me a fortune for time off cover with no services and numerous days of lost earnings… 

I would find it hard to accept anything less than £700-£1000 for the **bleep** you’ve put me through bearing in mind it is all YOUR fault 

Kind regards 

Glenn burns

[Daniel0210]

@Glenn57 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

You can't invoice Sky but when this has been sorted they may add a credit to your account towards future bills. 

This link explains the methods of making a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint 

Sky then have up to 8 weeks to resolve it or issue a deadlock letter allowing you to take it further. 

[MightyQuinn]

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@Glenn57 wrote:

Oh and additionally I will be invoicing you for :-

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Hi @Glenn57   You post reads as though you are talking to Sky. I'm afraid it is extremely unlikely that they will see it or read it. Please see Welcome below for information about this community.

[daveNOS]

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@Glenn57 wrote:

In December your advisor apologised for everything and stated the bill is being sorted and adjusted and compensation  complaints still being assessed for loss of earnings as I can’t work without internet as work remotely!! 

He said he didn’t have the authority to reinstate my services and went to speak to a manager telling me I need to wait 4 days for a manager to call me back and in the meantime can’t reinstate my internet so there’s another 4 days I can’t work minimum this week and another week offline…

So in a nutshell my services are suspended due to an outstanding balance which you’ve admitted yourselves admit is wrong yet actually…. Sky owes me a fortune for time off cover with no services and numerous days of lost earnings… 

I would find it hard to accept anything less than £700-£1000 for the **bleep** you’ve put me through bearing in mind it is all YOUR fault 

Kind regards 

Glenn burns

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@Glenn57 Complaining you can't work from home on a service that is for domestic use only is rather pointless, Sky won't and shouldn't care, they certainly won't compensate you anywhere near the amount you mention, at most it will be a goodwill gesture for being incorrectly restricted(if they have admitted that), loss of earning won't be covered at all.