Equivalent

[Equipment1]

Good morning 

I have received a text message that you have applied a change. I have posted equipment on Friday.

kind regards 

[GD1]

@Equipment1  You're not contacting Sky customer services by posting here, if the charge has been applied it would suggest you were late in returnng any equipment.

You need to wait for the confirmation that Sky has received the equipmennt into their netwiork before a Non  return fee can be refunded.

[Daniel0210]

@Equipment1 
Hopefully you kept your proof of posting or the tracking information. 

The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

[caesarome]

@Equipment1 

If you have only just returned the equipment then it might be that the charge was applied before you sent it off on Friday so when the MySky app shows it has been received and this can take 1-3 weeks after it has arrived and if you have the tracking number from the proof of posting receipt then if you post back here help can be arranged to get the charge refunded.