Equipment

[Monk3]

I have returned equipment at least 2/3 weeks ago yet still receiving txts saying if not returned there maybe issues with discount ? 

[jamesn123]

Hi @Monk3 

Sometimes Sky can take a while to process returns, as long as you keep your proof of postage from the post office you can prove to Sky you return the items so they dont charge you. 

[Daniel0210]

@Monk3 

Question: if you've returned equipment presumably you've cancelled so why would a discount be involved?

Regarding the return… 

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be unavailable until sometime next week. You can contact Sky by other means; through social media, Sky Assistant or by calling in perhaps.

Alternatively post back on this thread in a weeks time and we may be able to help you further.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.