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Discussion topic: Email

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Avatar for KirstyLamloum
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This message was authored by: KirstyLamloum

Message posted on ‎06 Jan 2026 07:32 AM

Email

Morning 

 

I had just received a email from Sky stating that from the 05/02 I will be charged £53.50 instead of £48 for broadband however I/husband pay already for the package of TV, broadband and phone so why am I being charged twice please? 

kind regards 

Kirsty 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎06 Jan 2026 07:39 AM

Re: Email

Posted by a Superuser, not a Sky employee. Find out more

@KirstyLamloum 

Firstly, are you positive the email really is from Sky, and not a scam? Does it address you by name?

If it is genuine it's probably advising you that a discount is ending soon (5th February) in which case you'll need to contact Sky to negotiate a new discount. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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