Email change issue

[Moley66]

I recently changed my email on my account, but today a survey about recent engineer visit went to my old address.  I'm concerned I might miss important emails going to my old address - is there something I need to do to make sure they go to the new one? I sign in with new one etc with no issues

[caesarome]

@Moley66 

For reasons that are not clear it can take time for your address to actually update through Skys systems after it has been changed so in the meantime are you able to forward all emails from your old address to your new one ?

[Moley66]

It's been 3 months and emails still going to my old address, I give up

[MightyQuinn]

Hi @Moley66 

Hi there, I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.