05 Dec 2023 08:26 PM
Cancelling a tv package once charges are being applied to my account
05 Dec 2023 08:30 PM
Posted by a Superuser, not a Sky employee. Find out moreNot sure what charges you're referring to… To remove part of your TV package you will need to contact Sky and give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add on doesn’t cancel another discount.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.
07 Dec 2023 09:16 AM
Great thanks for your reply
07 Dec 2023 09:39 AM
Posted by a Superuser, not a Sky employee. Find out more@Neal01 if you are a sky glass/stream subscriber some packages can be removed directly from your MySky account.
if you go to this url:
https://www.sky.com/mysky/tv/tv-packs
if shows you the packs you are subscribed to and when you click of the arrow for the pack SOME of them have the option to "remove pack".
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