26 Aug 2024 10:35 AM
Hi,
I have 2 phones with Sky Mobile and one of them (a Samsung Flip) stopped working after about 14 months. Obviously we need to get a new phone, however there is over £450 left on the agreement. So if I want to swap and get a new phone does the £450 have to be paid off in full or does it continue to be paid off on a monthly basis until the original contract has finished (in addition to the new phone)?
The guidance suggests it needs to be paid off in full however I recently upgraded my other phone which had £90 left and it continued to be taken every month until the original contract finished.
Thanks
26 Aug 2024 10:47 AM
Posted by a Superuser, not a Sky employee. Find out more@raul249 If you "swap" the broken phone the remaining balance will have to be paid off in one go.
26 Aug 2024 11:02 AM
Thanks, and if i dont swap the new phone (eg try to use sites such as envirophone to get some value for the phone), and take out a new device with Sky Mobile I'm assuming the £450 will continue to be paid off on a monthly basis? I basically would rather not pay £450 off in one go.
26 Aug 2024 11:09 AM
Actually I've just reread the terms and looks like I can continue to pay the original monthly payment until the agreement ends. Thanks for the reply
26 Aug 2024 11:20 AM
Posted by a Superuser, not a Sky employee. Find out moreYes, you can continue paying monthly but counts towards your monthly outgoings for any new credit check.
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