Due a refund

[Annie01]

Hiya apparently I'm due a refund I was just wondering when I would be receiving it many thanks

[Daniel0210]

@Annie01 

If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

What's the refund for? 

[Annie01]

Thankyou I cancelled my sky due to a flood and had to move and I spoke to someone and they said I'll be getting skme money back 😊 

[Daniel0210]

@Annie01 

Thanks. Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, although posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is currently showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.