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Discussion topic: Downgrade fees ??

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This message was authored by: NicolaG

Downgrade fees ??

I was on virtual assistant for approx 150 minutes yesterday. A renewal deal hadn't been carried out. A new bill was negotiated. 

No mention of any fees were discussed. I then received email informing me of a £60 downgrade fee?????

 

Has anyone else had this surprise 

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This message was authored by: Chrisee

Re: Downgrade fees ??

Posted by a Superuser, not a Sky employee. Find out more

@NicolaG you need to speak to a Sky agent but as a rule if you downgrade a service during the 24 month fixed contract period you can be charged a penalty fee for changing the contract. This is not specific to Sky as it is simple contract law.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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