Double payment

[PadraigShanahan]

Hi ye took payment twice for my recent bill I payed it manually and ye also took it.. I need the other €59 returned into my bank account 

[Mark39]

@PadraigShanahan that's because you made a manual payment. Doing so won't necessarily stop the automated payment being taken as well. It's best not to make manual payments unless Sky ask you to.

Once your Sky account is in credit, you can request a refund of the overpayment. You can either call, or we can ask Sky's messaging team to contact you here so that you can request it via a private online chat, if you wish.

[GD1]

@PadraigShanahan  So Sky didn't take payment twice, you made an unnecessary manual payment when you already have a recurring payment method setup.  The error here is yours by making a manual payment when you didn't need to.

[Daniel0210]

@PadraigShanahan 
The T's and C's state you should have a direct debit or continuous card payment method set up meaning you don’t need to make a manual payment unless your services have been restricted.

This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, as @Mark39 has already indicated we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

[caesarome]

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@PadraigShanahan wrote:

I need the other €59 returned into my bank account 

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@PadraigShanahan 

If you can confirm you see a credit on your account then we can arrange some help for you via here to get it refunded but we can't do this unless you reply with an answer to this question.