@Rosie-Mai
Like others it sounds like you've made an unnecessary manual payment. If you have a continuous payment method set up you never need to make a manual payment.
Once the original planned payment has been processed a credit should appear on your Sky account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.
If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
