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Discussion topic: Double payment taken

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Avatar for Jadeamberxo
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This message was authored by: Jadeamberxo

Message posted on ‎09 Jul 2026 01:52 AM

Double payment taken

Why have you taken 100 pound this month when my bill is only 50 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎09 Jul 2026 03:45 AM

Re: Double payment taken

Posted by a Superuser, not a Sky employee. Find out more

@Jadeamberxo 

We haven't. You haven’t actually contacted Sky Customer Services by posting on here. This is primarily a customer ▶️ customer discussion forum where we try to assist other customers.

Have you recently changed your payment date? Does that bill cover more than the usual month? Was last months bill shown as paid? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
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Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎09 Jul 2026 09:38 AM

Re: Double payment taken

Posted by a Superuser, not a Sky employee. Find out more

@Jadeamberxo 

You can view your bill via the MySky app or online here:

 

https://www.sky.com/bill/tv-broadband-talk

 

So what does it show if you compare it to a previous one, has a discount ended for example ?

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