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Discussion topic: Double debited for May

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This message was authored by: Hannah5i

Message posted on ‎12 May 2026 08:09 AM

Double debited for May

£27 was taken out of my account on the 2nd may and again on the 12th of May. Why ? And can I get the second payment back as my bill was only £27. 

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Avatar for Daniel0210
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Message posted on ‎12 May 2026 08:14 AM

Re: Double debited for May

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@Hannah5i 

Did you make a manual payment? 


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This message was authored by: Hannah5i

Message posted on ‎12 May 2026 08:16 AM

Re: Double debited for May

Not to my knowledge, both of them on the bill say "direct debit payment" 

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Message posted on ‎12 May 2026 08:17 AM

Re: Double debited for May

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@Hannah5i 

What Sky service was this for, and are you a new customer? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on ‎12 May 2026 08:19 AM

Re: Double debited for May

It is for sky broadband, I've been with sky for 8 months now so no not new.. 

 

it doesn't even show up on my account as credit yet it's taken two payments for one bill. 
the bill was paid on the 2nd and it's debited me again on the 12th with a balance of 0 

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Message posted on ‎12 May 2026 08:23 AM

Re: Double debited for May

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@Hannah5i 

It's strange that there's a 10 day gap between the two payments. 

If you usually pay by direct debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later.



▪️ I AM NOT A SKY EMPLOYEE ▪️
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Message posted on ‎12 May 2026 08:41 AM

Re: Double debited for May

Yep, check your actual bank statement @Hannah5i 

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