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Discussion topic: Double debit for my Sky

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Avatar for RACHEL179
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This message was authored by: RACHEL179

Message posted on ‎12 Aug 2026 02:51 PM

Double debit for my Sky

I see that Sky have taken my payment off twice this month

Please refund the one ASAP

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎12 Aug 2026 03:06 PM

Re: Double debit for my Sky

Posted by a Superuser, not a Sky employee. Find out more

@RACHEL179  Did you make a manual payment by any chance?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎12 Aug 2026 03:10 PM

Re: Double debit for my Sky

Posted by a Superuser, not a Sky employee. Find out more

@RACHEL179 

I see from a previous post you are based in Ireland. You'll need to contact Sky to get a refund for a manual payment if that's what you've done. We can't escalate it to the Community Messaging Team. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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