Double charged for devices still not removed

[Mamasandy]

I am tired of paying my bill and then being told I will be refunded when they never do. Now I'm expected to pay £402 which is charging me for 2 of each device and a price plan I'm not on. This is month after month.

The next bill these charges have been removed and the price plan lowered. It's now £27 instead of £10 . Charged me £40 for a sim not used  charged for picture messaging  etc. 

I was told that every 14 days they automatically close any complaints etc and it's true. I've been doing this since July 2025.  

Is CICAS any good to complain to because I sent a email attached some bills and messages from sky but have heard nothing  this also applies to the email address they give for there head of ???

[_Claire]

Hi @Mamasandy I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141