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Discussion topic: Don’t understand part of my bill

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This message was authored by Laura+H7211 This message was authored by: Laura+H7211

Don’t understand part of my bill

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Please could someone help. I haven't asked for sky cinema and it is now on my account that it says I am being charged £5 for but also says I've been charged cancellation fee. I'm so confused. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Don’t understand part of my bill

Posted by a Superuser, not a Sky employee. Find out more

It looks like they have charged you £5.97 for it but are giving you £6.97 back by way of a credit, I don't know how it got added but have you checked next months bill to see if anything Sky Cinema is on there and while you are at it I would check back on previous ones to see how long you have been paying for it,

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