Doing Skys job for them

[Hoppingmad]

Why should this forum exist. Sky should be providing customer service not its customers. 

[Daniel0210]

@Hoppingmad 

Customer Services do exist. 

These are the current methods for contacting Sky. Some contact methods will be more appropriate than others depending on the issue you have.

🟣 📞 Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟣online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟣Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟣Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed over a weekend.

▪️

The general idea is that in a large number of cases other customers including those referred to as SuperUsers can give the appropriate advice to a question which prevents the poster needing to call Sky, therefore freeing up the lines for matters that do require staff intervention and saving on what could be a long wait in a queue to speak to an agent.

[Daniel0210]

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@Hoppingmad wrote:

I have the basic tv broadband  package. Only Netflix added. Yet I am now paying £90 a month. My next biggest bill after council tax. New customer deals £35 and £41 a month. This is criminally unfair. 

New customers are offered good discounts as an incentive to join and most companies do this. You probably took advantage of such a deal when you first joined. 

Also if you speak to an adviser they charge you over £10 for the call. 

Calls from a Sky mobile or Sky Talk landline to Sky are inclusive. From other networks calls to 03 numbers are usually the same price as calling 01 or 02 numbers.

and then said I would be billed for the call, over £10. He probably got promoted for that. 

The agent wouldn't know how much your phone company would charge you. 

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[MarkGoldsmith]

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@Hoppingmad wrote:

Why should this forum exist. Sky should be providing customer service not its customers. 

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Simply because for a lot of issues customers can resolve it themselves ( but may not know how or where to look on Sky's online documentation), which is where the forum can help, as you can ask a question and in all likelihood someone else will quite quickly be able to provide the link to the correct documentation for you to follow.

The alternative would be for every customer to have to phone call and potentially be on hold for absolutely ages which for a bunch of things shouldn't need people phoning Sky for.

[TimmyBGood]

@Hoppingmad 

Sometimes because we can suggest solutions or express opinions about Sky hardware and procedures which would get a staff member sacked.

I first got involved in the forum a decade ago shortly after Q was released, by demonstrating the platform worked just fine on ethernet despite the boxes literally having warning labels saying this shouldn't be attempted.

[Me134]

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@TimmyBGood wrote:

@Hoppingmad 

Sometimes because we can suggest solutions or express opinions about Sky hardware and procedures which would get a staff member sacked.

I first got involved in the forum a decade ago shortly after Q was released, by demonstrating the platform worked just fine on ethernet despite the boxes literally having warning labels saying this shouldn't be attempted.

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Lol, is that true?

[PandJ2020]

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@Me134 wrote:

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@TimmyBGood wrote:

@Hoppingmad 

Sometimes because we can suggest solutions or express opinions about Sky hardware and procedures which would get a staff member sacked.

I first got involved in the forum a decade ago shortly after Q was released, by demonstrating the platform worked just fine on ethernet despite the boxes literally having warning labels saying this shouldn't be attempted.

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Lol, is that true?

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I seem to remember the ethernet ports had blankers in them - but they could be removed...

[TimmyBGood]

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@PandJ2020 wrote:

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@Me134 wrote:

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@TimmyBGood wrote:

@Hoppingmad 

Sometimes because we can suggest solutions or express opinions about Sky hardware and procedures which would get a staff member sacked.

I first got involved in the forum a decade ago shortly after Q was released, by demonstrating the platform worked just fine on ethernet despite the boxes literally having warning labels saying this shouldn't be attempted.

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Lol, is that true?

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I seem to remember the ethernet ports had blankers in them - but they could be removed...

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Yes: the warning was printed on the removable bung inserted into the ethernet port, and then duplicated on the Sky website.

We were also telling users how to activate the hidden Powerline networking until that was finally killed off by a firmware release.