Discussion topic: Disney+ unlinked and can’t active it again
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Message posted on 22 Apr 2026 09:08 PM
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Disney+ unlinked and can’t active it again
I recently linked my Disney+ to my sky account & a few days ago it unlinked it & I can no longer get it to activate through my sky account. Contacted Disney+ live chat & they don't know why it has done this as I still have an active subscription through sky for it, can't speak to anyone on live chat here & can't reactivate it as it's showing as active whenever I try from my sky account. Has anyone else had this issue and know how can I fix it? Thank you
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Message posted on 23 Apr 2026 07:24 AM
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Re: Disney+ unlinked and can’t active it again
@Confuddled1 I can see that your post has been escalated to a Sky team who hopefully can help and should be in touch lster.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 23 Apr 2026 09:49 AM
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Re: Disney+ unlinked and can’t active it again
Hi @Chrisee We’ve sent @Confuddled1 an invite to chat.
Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.
Message posted on 23 Apr 2026 12:44 PM
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Re: Disney+ unlinked and can’t active it again
I have a private message saying someone from sky wants to chat with me but no option to open the chat (no chat icon)
Message posted on 23 Apr 2026 01:03 PM
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Re: Disney+ unlinked and can’t active it again
Do you not see the chat bubble at the bottom of this page as it is that you need to select and type in as per the iamge shown here:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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