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Discussion topic: Disney+ unlinked and can’t active it again

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This message was authored by: Confuddled1

Disney+ unlinked and can’t active it again

I recently linked my Disney+ to my sky account & a few days ago it unlinked it & I can no longer get it to activate through my sky account. Contacted Disney+  live chat & they don't know why it has done this as I still have an active subscription through sky for it, can't speak to anyone on live chat here & can't reactivate it as it's showing as active whenever I try from my sky account. Has anyone else had this issue and  know how can I fix it?  Thank you 

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This message was authored by: Chrisee

Re: Disney+ unlinked and can’t active it again

Posted by a Superuser, not a Sky employee. Find out more

@Confuddled1 I can see that your post has been escalated to a Sky team who hopefully can help and should be in touch lster. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: arcadeavenger

Re: Disney+ unlinked and can’t active it again

Posted by a Sky employee

Hi @Chrisee  We’ve sent @Confuddled1  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.

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This message was authored by: Confuddled1

Re: Disney+ unlinked and can’t active it again

I have a private message saying someone from sky wants to chat with me but no option to open the chat (no chat icon) 

This message was authored by: caesarome

Re: Disney+ unlinked and can’t active it again

Posted by a Superuser, not a Sky employee. Find out more

@Confuddled1 

Do you not see the chat bubble at the bottom of this page as it is that you need to select and type in as per the iamge shown here:

 

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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