Disney+ service

[Declanjohnson]

I am trying to find out why I get a email from you at 1am saying that my Disney+ is cancelled due to payment not being made when I am set up on direct debit with my sky account I am not going to get into all this again with sky you only sorted one issue where I was being overcharged and now there is another problem on my account with you someone my contract me my number is on my account if I don't get a response I will be taking legal advice on why sky is always creating problems on my account

[Mark39]

@Declanjohnson do be aware that this is a Community of customers.

[caesarome]

@Declanjohnson 

Disney+ billing via Sky is done via Sky Marketplace so does it show that the latest payment was taken ?