Disney plus renewel loop

[Kate6871]

Disney plus is stuck in a renewel loop. I can't change package, cancel or link to my Disney account keeps taking me to sky activate page and saying my Disney is already activated... Disney have no record of a sky account being linked to a sky account. 
help 🤯

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141