Disney+ / Sky subscription has stopped working

[TinkerGrr]

Hi,

I have just received this e-mail:
We're writing to let you know that your payment for your Disney+ subscription is overdue and your services will be cancelled.

You can view your bill and manage your payment details at sky.com/bill.

Thanks,

The Sky Team
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I had an existing Disney+ subscription that I thought i had linked up. But when I go to the disney site I see this:

When I try to link it back up by going here:
sky.com/disneyplus-activate

But it's saying I don't have a subscription, and that a payment failed, however the rest of my payments have gone through.

What have I done wrong?

Lynsey

[caesarome]

@TinkerGrr 

Billing is done via Sky Marketplace so have you looked there to see what it says:

https://www.sky.com/bill/tv-broadband-talk

Or in the Mysky app on a phone or tablet:

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

[Dlavery76]

Just had the same thing happen to me, and MySky just says renewal in process, and customer service were absolutely no help...