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Discussion topic: Discuss my broadband bill

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This message was authored by: Natsy2

Discuss my broadband bill

I am struggling to pay my broadband bill at moment I think it's already two months not paid and this months is due.i am wondering if I could ask for an extension to avoid being cut off as rely on my broadband as I have PTSD and depression and anxiaty and really on the service for video call for my mental health worker and also my psychiatrist video calls .I am in recept of pip and also uc and limited capability for work .I get that NXT on the 12 th of August so will be asking for an extension of services till then pleas
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This message was authored by: GD1

Re: Discuss my broadband bill

Posted by a Superuser, not a Sky employee. Find out more

@Natsy2  Sky won't give any extensions on an unpaid bill if it's already 2 months overdue it highly likely your service may well get terminated due to non payment.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: PandJ2020

Re: Discuss my broadband bill

Posted by a Superuser, not a Sky employee. Find out more

This may be relevant: https://www.sky.com/help/articles/sky-social-tariff

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: TimmyBGood

Re: Discuss my broadband bill

Posted by a Superuser, not a Sky employee. Find out more

@Natsy2 

 

And also this:

 

https://www.sky.com/help/articles/supporting-vulnerable-customers-policy 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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