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Discussion topic: Discontinuing sky tv

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This message was authored by: Dhruvi1

Discontinuing sky tv

I want to discontinue sky tv

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This message was authored by: Daniel0210

Re: Discontinuing sky tv

Posted by a Superuser, not a Sky employee. Find out more

@Dhruvi1 
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the usual 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.

If you are cancelling Sky Q or Stream return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
This message was authored by: twilight+princess

Re: Discontinuing sky tv

Posted by a Superuser, not a Sky employee. Find out more

You'll have to call Sky & if you're still in the minimum term contract you'll be charged unless you've received the price rise notification then you can cancel without penalty if you have Sky +/Sky Q.
You'll need to give 31 days notice.
We've just done the same. Beware of the cs representative not knowing the new terms over cancelling without penalty for Sky Q as they may say you'll be charged.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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