@Leeann7
This link explains what you need to do:
https://www.sky.com/help/articles/switching-credit-offer
You must provide a copy of the bill from Virgin where you have been charged and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
