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Discussion topic: Direct debit

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This message was authored by Brooke444 This message was authored by: Brooke444

Direct debit

I set my bill up at first to be paid manually by me but changed it to a direct debit, it then said by bill was overdue so I payed it manually as the direct debit didn't come out on the date I set it, my account now says it is £96 in credit ( my monthly bill is £48), any idea what to do?

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Direct debit

Posted by a Superuser, not a Sky employee. Find out more

You can just leave on the credit on your account and it will go towards paying next month's bill, or if you'd like we can escalate to the Sky Messaging Team to see if they can process a refund for the credit showing on your account.

 

Just as an FYI, manual payments should never be paid unless specifically instructed by Sky. The T&Cs of the contracts state that a direct debit or a continuous payment method must be setup on your account for Sky to automatically request the bill payments. If a direct debit is setup you won't need to make a manual payment unless its failed ( although Sky will retry a failed direct debit 10 days later). One thing to note is that a direct debit may not be taken on the date you are expecting as they won't be taken on weekends or bank holidays and instead will be taken the next working day.

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Brooke444
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This message was authored by Brooke444 This message was authored by: Brooke444

Re: Direct debit

How would I go about escalating for a refund?

This message was authored by Mark39 This message was authored by: Mark39

Re: Direct debit

Posted by a Superuser, not a Sky employee. Find out more

Sky require you to have either a direct debit or monthly automatic card payment, so you were right to set up a direct debit.

 

Has you last bill been paid? Depending on when you make it, a manual payment. may go towards your next bill rather than the one that's due, leaving your current bill unpaid.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Direct debit

Posted by a Superuser, not a Sky employee. Find out more

@Brooke444 wrote:

How would I go about escalating for a refund?


The escalation feature is currently unavailable, but when its back up and running we can escalate it for you.

Sky Stream and Sky Broadband customer

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This message was authored by Week This message was authored by: Week

Re: Direct debit

Do sky ever take bills on time i could make a late payment an hit with alsorts of late fees or whatever bills is due out today (monday). An they still havent took it 

This message was authored by Mark39 This message was authored by: Mark39

Re: Direct debit

Posted by a Superuser, not a Sky employee. Find out more

@Week wrote:

Do sky ever take bills on time i could make a late payment an hit with alsorts of late fees or whatever bills is due out today (monday). An they still havent took it 


Providing you have an automatic means of payment set up, either a direct debit or a monthly card payment, you shouldn't need to worry about fees for late payment.

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