Direct Debit

[Antonia2127]

I have tried setting up a direct debit for the last 3 months for my broadband and every month I get told to re-set up a DD. I have multiple direct debits from this bank account and Sky is not setting up. I am now being charged for missed payment. 

I cannot get through to a human at all and the bots are not helping!

[PandJ2020]

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@Antonia2127 wrote:

I cannot get through to a human at all and the bots are not helping!

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Not a lot us other customers can do...

Assuming you're account is not in debt then you'll have to persevere in contacting Sky.  (If a debt is detected when you call then it will not let you proceed until it's paid)

[Antonia2127]

It won't let me pay. Does anybody know the best way to speak to a human?