Difficult to Cancel

[TpTeeps]

I want to cancel my TV packages and no longer have them. The pages on the account of through a loop, send you to a page which says to phone them.... where is the phone number to call?? I can't see ut anywhere.

Surely legally, it shouldn't be this difficult?

[Daniel0210]

@TpTeeps 
To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

[TimmyBGood]

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@TpTeeps wrote:

Surely legally, it shouldn't be this difficult?

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The 'Digital Markets, Competition and Consumers Act 2024' (DMCCA) addresses this, but although passed through Parliament shortly before the General Election it has yet to be brought into effect.

[TpTeeps]

Yes, this is a copy of what the website says....

[Mark39]

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@TpTeeps wrote:

Yes, this is a copy of what the website says....

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...and that's where you'll find a phone number.