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Discussion topic: Difficult cancelling tv package

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This message was authored by: Homer71

Difficult cancelling tv package

I'm trying to downgrade my sky package removing movies and sports as I don't watch them at all. I'm clear of any contract restrictions but when I try on phone it has me constantly going round in circles and not giving me the wrong options what's the easiest way I'm sick of trying on phone. Doesn't really surprise me they make it difficult to downgrade.

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This message was authored by: Daniel0210

Re: Difficult cancelling tv package

Posted by a Superuser, not a Sky employee. Find out more

@Homer71 
To remove part of your TV package you need to give Sky 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it from your MySky account at
https://www.sky.com/mysky/tv/tv-packs 
otherwise you can either call Sky or maybe try the messaging service
https://www.sky.com/help/articles/cancel-sky-tv 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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