Discussion topic: Delay starting time to 30th September 2024
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Message posted on 29 Jul 2024 10:35 AM
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Delay starting time to 30th September 2024
Hi
I want to delay my Sky starting time for TV and broadband to 30th September 2024, as the current provider (Virgin TV and Internet) won't finish until this date. However, Sky wants to start on 9th August 2024 for the start-up and we're on holiday during this time.
Could someone help or advise what to do with this please?
Many thanks
IR
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Message posted on 29 Jul 2024 11:14 AM
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Re: Delay starting time to 30th September 2024
To change the installation date to a date some two months away it'll be best if you call Sky.
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).
You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 29 Jul 2024 11:17 AM
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Re: Delay starting time to 30th September 2024
Another option is to cancel the order and re-purchase in mid September closer to when your VM contract ends.
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