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Discussion topic: Default on my credit file

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Avatar for Stevens1982
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This message was authored by: Stevens1982

Message posted on ‎03 Mar 2026 08:50 PM

Default on my credit file

I have just checked my credit file to discover Sky have placed a high impact marker for non payment in January, however I have proof I made the payment in December and January. 
I refuse to call Sky customer service as I get nowhere, has anybody had the same issue or can offer some advise? 

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎03 Mar 2026 09:10 PM

Re: Default on my credit file

Posted by a Superuser, not a Sky employee. Find out more

@Stevens1982 I believe you need to speak to the credit reference agency to report that it's incorrect.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎03 Mar 2026 09:39 PM

Re: Default on my credit file

Posted by a Superuser, not a Sky employee. Find out more
@Stevens1982 wrote:

however I have proof I made the payment in December and January. 

Where these manual payments as opposed to automated ones?

I am just another Sky customer and my views are my own even if you don't like the answers
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