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Discussion topic: Deceased Account Holder

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This message was authored by: Stephen195

Deceased Account Holder

Hi

Sky are asking me for payment for my fathers Sky Subscription
 
This account was for my Father who has recently passed away.
 
Although the account was in my name, it was at his property - how do I cancel this account - I also have an account with sky?
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This message was authored by: GD1

Re: Deceased Account Holder

Posted by a Superuser, not a Sky employee. Find out more

@Stephen195  You will need to call Sky the account as it's in your name you're still liable until you do unfortunately.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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