After such horrendous customer service, multiple calls and online virtual chats, I am shocked and utterly upset to see on my account today showing January's bill coming in at over £220!
At the end of October my sky package was ridiculous cost but up for new contract options. I was offered new contract t at £48 which was still expensive but I agreed. I then was able to go to a new provider for a much better deal and it was within 12 days and within 30 day cut off limit with sky.
Sky stopped all access and contract etc on 15th November when new provider took over. SKY hub was returned.
I then recieve a bill for December of £7.50 and was refunded outstanding. Now sky are saying it was cancelled and after 4 attempts and being cut off I was finally able to reach out to someone amd they said I still had tv essentials on sky - they can say that bit I have had no access or use of sky at all since 15th November. They now want to charge me £15 roughly a month for this even though i don't have or use it?!
Argued to cancel and given the 31 days notice but they want to still charge for December and January. I said absolutely NOT as they cut everything off in November.
After an hour back and forth, they agreed immediate cancellation and just the bill of £7.50 to pay.
When checked old sky account today they have put over £220 charge on January's bill??
How the hell do they do this or think ots acceptable?
I am utterly heartbroken and shocked.
Nothing was outstanding, I have been a customer for 9 years and never questioned all their charges and stupidly expensive costs rising each year and now they ha e done this very cheekily and quietly.
There was NO mention of charges in our interaction and i have multiple downloaded copies of online interaction (messages) and of account and phone calls and not one explains charges.
Can anyone help or advice?
