Discussion topic: Death:contact number

This message was authored by: Mary_Deceased · ‎30 Sep 2026

My mother and father both died and i discovered an overdue bill from Sky. I am trying to contact them by phone as that is a recommended route offered by Sky . However, the website takes me round and round in circles and i cannot find the number on which to call Sky. I think it might be because Sky require a payment for an overdue account first - which seems a bit odd given that my parents are both dead and would not have accessed the service. Can anyone please provide a number on which to call and resolve this issue?

This message was authored by: GD1 · ‎30 Sep 2026

@Mary_Deceased I'm sorry for your loss, you should be abe to get in touch via the routes detailed here https://www.sky.com/help/articles/deceased-sky-account-holder

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎30 Sep 2026

@Mary_Deceased

Sorry for your (double) loss.

See this link about notifying Sky in these circumstances.

https://www.sky.com/help/articles/deceased-sky-account-holder

It provides a Message option (available from 0900) and a dedicated phone number. Not sure how successful you'll be with the account being in arrears.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

Discussion topic: Death:contact number

Death:contact number

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