Customer service (or the lack of)

[joesoap59]

So i called Sky to Cancel my Broadband servce as we are now have Fibre to the home installed from Virgin. so my first call was on 28th Jan and all seemed well. Howevere it did still show on my next bill. So i called again on 15th Feb and was told it was in the process of being cancelled... fine. So yesterday on 19th Feb I called again as it was still on my bill, this time it was a complete circus! i got to speak to someone called Saide after i had been passed through three other operators, but at least Saide seemed to know what to do. However it is still on my bill and they have now added Netflix Boost which I did not ask for. 

Does anyone at Sky care about their customers becuase for me it would appear not, and given what i have experinced over the last month i would stronly advise people to stay away from Sky. 

It is easy to increase packages, but it is nearly impossible to cancel. 

One word: Diabolical! 

[caesarome]

You have to give 14 days notice to cancel your broadband so in the meantime during those 14 days if you have a new bill that is created it will still appear on it.

Is your account now cancelled and if it is do you now you have left do you see a credit on your account ?

[TimmyBGood]

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@joesoap59 wrote:

 However it is still on my bill and they have now added Netflix Boost which I did not ask for. 

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'Netflix Boost' isn't related to broadband: it's the new way to move Netflix Standard with Ads bundled with Sky Q, Glass & Stream to either Netflix Standard (no adverts) or Netflix Premium.

There's also 'Broadband Boost'.