Credit refund

[ETsFinger]

Hi,

I cancelled my membership with Sky and my statement shows Im in 'credit' "

Ive also returned my router equipment and tracking shows 'delivered'

Is there any chance I can speed up the process of getting my refund?

regards

[caesarome]

@ETsFinger 

When did you leave Sky and on what date were you billed each month ?

[ETsFinger]

I left 25th September and was billed  23rd September. 
I can see my statement for October shows 'credit £xx.xx'.

I just wanted to quicken things up, as why wait?

[Daniel0210]

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@ETsFinger wrote:

I left 25th September and was billed  23rd September. 
I can see my statement for October shows 'credit £xx.xx'.

I just wanted to quicken things up, as why wait?

---

@ETsFinger 

It's too soon at the moment.

Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (and what would have been the next payment date also has to have passed).

Post back in this thread on October 24th (the date after the next payment would be due) also confirming: 
▪️you are based in the UK and not the ROI,
▪️the credit is still showing on your Sky account,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[ETsFinger]

Hi,

Its now 30th October 2026 and Sky have not contacted me regarding issuing my outstanding credit balance.

My sky account is still showing that my account is in credit and Ive not closed my banking set-up

[Daniel0210]

@ETsFinger 

I have moved your post to your original thread.

As requested, can you confirm you were a UK based customer? 

[ETsFinger]

Yes Im a UK based customer

[Daniel0210]

@ETsFinger 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you on here.

You need to look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread every now and again.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[ETsFinger]

Thankyou Daniel0210, your help is much appreciated 👍