Credit refund

[JoeC3]

I have cancelled my Sky broadband. It has been way over 6 weeks since last conection.

Why haven't you refunded the credit in my account to me yet?

[GD1]

@JoeC3  Did you leave your payment method in place? If so we can ask the community messaging team to reach out to you to process your refund request.

[JoeC3]

Yes. Nothing has been changed since cancellation

[Daniel0210]

@JoeC3 
I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Brill+Gill]

Thanks for escalating this @Daniel0210. We’ve sent @JoeC3 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.