Credit refund

[Iaincookson]

Please can I get my credit refund back

[Daniel0210]

@Iaincookson 

Have you left Sky? 

If so refunds after cancelling should take about 6 weeks from your last day of connection however posts here do suggest it’s taking longer.

We can potentially help you get it refunded within 3-5 working days via the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm in your reply that:
▪️it’s still currently showing as a credit on your Sky account and,
▪️if the payment method is still active.

If you’ve already cancelled your payment method Sky can reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.

[Iaincookson]

Yes I've left, yes it's been 6 weeks and yes all my details are still the same xox

[Daniel0210]

@Iaincookson 
We’ve been asked to wait at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point and their Community Messaging Team should contact you.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Iaincookson]

Thanking you

[Daniel0210]

Now escalated @Iaincookson 

[ItWasAllMichele]

Thanks for escalating this @Daniel0210. We’ve sent an invite to chat to @Iaincookson.

Please be aware conversations automatically close if there is no response within 48 hours.